Returns & Exchanges Special/Custom orders are non-refundable. Regular orders can be returned within 7 days of receipt in their original packaging and in unworn condition. Please notify us by email before the return. The customer is responsible for returning the item(s) pre-paid and insured to Ocean Tuff Jewelry. Credit issued will not include original shipping and insurance charges. We reserve the right to not accept a return, and may require a re-stocking or repair fee if the item has been damaged or worn. While our policies are firm, we will do everything we can to work with you, and we want to make sure your experience is positive and that you are happy with your jewelry. Please contact us with any questions regarding returns. Mahalo!